get in touch

Before we move forward, make sure you’ve checked your mailbox and have asked your neighbors if they received your package by mistake.

For more details, you may contact the shipping company or contact us.

For returning items, we provide one Free Return label which you can use for your order. Please follow these steps:

1. Sign in to your Fivali account.

2. Find the order in ” My Orders “, click the “Return Item” button.

3. Select the item(s), indicate the reason(s) for return, and submit.

4. Print the return label and securely tape it on the outside of your return package.

5. Call the post office to arrange a pickup or drop it off at your nearest post office.

Once we receive your return, we will email you and process your refund accordingly.

Please note: Please DO NOT ship a package to any other addresses. Or it will be returned.

You can write reviews on the products after you receive the order.

Here are the steps:

1. Locate the order in the ‘My orders’.
2. Click the ‘Review’ button to leave a review of the item(s) you’ve purchased.

For more info, please refer to ‘Review Guidance’.

Please be sure to confirm the correct Fivali account when signing in. If you originally signed in while utilizing the ‘Facebook’ or ‘Google’ buttons, you will need to login via this method only. If you are still unable to login, please click ‘Forgot Your Password?’ to reset your password.