get in touch
Make sure the coupon has not expired (most will show the expiry date in your account). During the checkout process, go to your shopping cart. Enter the full promotion code and click “APPLY”. You can only use one coupon code per order.
Ordering online from Fivali.com is easy! When viewing an item, simply select the size, color and quantity needed and then click ‘ADD TO BAG’. Once you have your desired items in your Bag, simply click the ‘PROCEED TO CHECKOUT’ button. You will then be prompted to either sign in to your account or to create a new account. Next, enter any discount coupon codes or Z Points that you may want to use to discount the price. Finally, you will be directed to complete the Shipping address, shipping method and payment method. A confirmation email will be sent to your registered email address containing the contents of your order!
We offer cancellations before the order is shipped. If the order has not yet shipped, you will get a full refund to the original payment method. You can cancel your order on the ‘My Orders‘ page before it ships out.
Note: We’re not able to cancel an order that has been shipped.
We accept the following forms of secure payment:
(2) Credit card via Paypal (Visa, MasterCard, Discover, American Express, etc.) For USA customers only at the moment.
(3) Credit Card Directly
Before we move forward, make sure you’ve checked your mailbox and have asked your neighbors if they received your package by mistake.
For more details, you may contact the shipping company or contact us.
For returning items, we provide one Free Return label which you can use for your order. Please follow these steps:
1. Sign in to your Fivali account.
2. Find the order in ” My Orders “, click the “Return Item” button.
3. Select the item(s), indicate the reason(s) for return, and submit.
4. Print the return label and securely tape it on the outside of your return package.
5. Call the post office to arrange a pickup or drop it off at your nearest post office.
Once we receive your return, we will email you and process your refund accordingly.
Please note: Please DO NOT ship a package to any other addresses. Or it will be returned.
You can write reviews on the products after you receive the order.
Here are the steps:
- Locate the order in the ‘My orders’.
- Click the ‘Review’ button to leave a review of the item(s) you’ve purchased.
For more info, please refer to ‘Review Guidance’.
Please be sure to confirm the correct Fivali account when signing in. If you originally signed in while utilizing the ‘Facebook’ or ‘Google’ buttons, you will need to login via this method only. If you are still unable to login, please click ‘Forgot Your Password?’ to reset your password.
10:00 AM – 5:30 PM
Monday – Friday
328 S Abbott Ave
Milpitas, California 95035
Phone : 408-946-8411