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Frequently Asked Questions

How long does it take to receive my package?

After the order is paid, the warehouse takes 1-3 working days to process your order, and the package will be delivered within 5 working days. You will receive a notification once your order has been shipped.

In most cases, the package will be delivered within the estimated time of arrival.

Do you offer refunds?

Yes, we offer full and partial refunds.

Please enquire for more information about our Refund policy.

What shipping methods do you offer?

Fivali has chosen USPS as the provider for our logistics and delivery services.

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