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Frequently Asked Questions
How long does it take to get my products?
After the order has been paid, the warehouse needs 1-3 business days to process your order. You will receive a notification once your order has been shipped.
In most cases, the package will be delivered within the estimated time of arrival. However, the actual delivery date may be affected by flight arrangements, weather conditions and other external factors. Please refer to the tracking information for the most accurate delivery date.
Do you offer refunds?
Yes, we offer full and partial refunds.
Please enquire for more information about our Refund policy.
What shipping methods do you offer?
Fivali has chosen USPS as the provider for our logistics and delivery services.